XIMA – CHRONICALL
Better data – better results
Xima provides comprehensive telecom data analytics alongside the Avaya platform with a choice of reports available.
Standard Reports
- Cradle to Grave – Program that allows you to sort, search for any call and see every detailed
contained within that call
- 50 Standard Reports – Agent Reports, Group Reports, Trunk, Performance Reports, Time Interval
Reports, Customer Reports
- Report Scheduling – Hourly, Daily, Weekly, Monthly – Emailed, Saved to the Directory, Printed
- Internal Chat and File sharing – For entire organization
- 911 Alerting – Email, SMS text and desktop notification
- Unlimited Logins – Web browser and desktop client
Custom Reports
- Unlimited Reports – Create unlimited amount of new reports with built in report wizard
- Edit Existing Reports – Edit any existing standard report
- Custom Call Values – Re-define standard call values
- Custom Skin creator – Insert custom logo, header and colours to brand the report
- Call Costing, location Reporting
- Auto-email on value thresholds
XIMA VRTX
Voice recording technology
- T1, PRI, SIP Line Side Recording
- Recording Rules – Set calls to be recorded by incoming number, External number, Account Code, Agent, Hunt Group, Time of Day, Call Direction and More – You get to choose which calls to record
- Manuel Recording – Stop, Start and Pause call recording
- PCI and HIPPA Compliant
- Cradle to Grave – Program that allows you to sort and search for any call and see every detail contained within that call, and listen to the call
- Email, Download and Delete Recordings – permissions within the software
- Retention Policies – Auto-delete emails to make room for new recordings or delete recordings after a time period (set by customer)
- Recording Monitor – See a real time view of the currently recorded calls
- Call Compression and Encryption
- Dynamic Recording Ports
Realtime
- Agent Time Line – See the current state of the agent, including group status, DND status andlogin status
- Group Time Line – See the current calls in queue, the agent’s status, and duration of each of the queued calls
- Realtime Stats – Customizable wallboards that can be displayed on a _at screen TV, accessedfrom any PC on the network
- Alerts and Triggers – Audible alarms, Email, SMS Text and pop screen notification on thresholds
- Additional Reports – Reporting Agent Time Card, Login durations, and DND durations
Agent Dashboards
- Customizable Agent Displays – Showing call stats, queue status, group stats and more
- Pop-up Notifications – POP Screen on inbound and outbound calls
- Account Code Association – Also referred to as Job Codes or Disposition codes
- CRM Pop Screen Integration
- Custom Note field
- Aux Work Codes – Also known as busy reason codes or After Call Work (ACW) States
- Presence Display – for all dashboard agents