XIMA – CHRONICALL

Better data – better results

Xima provides comprehensive telecom data analytics alongside the Avaya platform with a choice of reports available.

Standard Reports

Cradle to Grave – Program that allows you to sort, search for any call and see every detailed

contained within that call

50 Standard Reports – Agent Reports, Group Reports, Trunk, Performance Reports, Time Interval

Reports, Customer Reports

Report Scheduling – Hourly, Daily, Weekly, Monthly – Emailed, Saved to the Directory, Printed
Internal Chat and File sharing – For entire organization
911 Alerting – Email, SMS text and desktop notification
Unlimited Logins – Web browser and desktop client

Custom Reports

Unlimited Reports – Create unlimited amount of new reports with built in report wizard
Edit Existing Reports – Edit any existing standard report
Custom Call Values – Re-define standard call values
Custom Skin creator – Insert custom logo, header and colours to brand the report
Call Costing, location Reporting
Auto-email on value thresholds

XIMA VRTX

Voice recording technology

T1, PRI, SIP Line Side Recording
Recording Rules – Set calls to be recorded by incoming number, External number, Account Code, Agent, Hunt Group, Time of Day, Call Direction and More – You get to choose which calls to record
Manuel Recording – Stop, Start and Pause call recording
PCI and HIPPA Compliant
Cradle to Grave – Program that allows you to sort and search for any call and see every detail contained within that call, and listen to the call
Email, Download and Delete Recordings – permissions within the software
Retention Policies – Auto-delete emails to make room for new recordings or delete recordings after a time period (set by customer)
Recording Monitor – See a real time view of the currently recorded calls
Call Compression and Encryption
Dynamic Recording Ports

Realtime

Agent Time Line – See the current state of the agent, including group status, DND status andlogin status
Group Time Line – See the current calls in queue, the agent’s status, and duration of each of the queued calls
Realtime Stats – Customizable wallboards that can be displayed on a _at screen TV, accessedfrom any PC on the network
Alerts and Triggers – Audible alarms, Email, SMS Text and pop screen notification on thresholds
Additional Reports – Reporting Agent Time Card, Login durations, and DND durations

Agent Dashboards

Customizable Agent Displays – Showing call stats, queue status, group stats and more
Pop-up Notifications – POP Screen on inbound and outbound calls
Account Code Association – Also referred to as Job Codes or Disposition codes
CRM Pop Screen Integration
Custom Note field
Aux Work Codes – Also known as busy reason codes or After Call Work (ACW) States
Presence Display – for all dashboard agents