Is your call or contact centre in need of an upgrade? If it is and you don’t take prompt action, your callers will become frustrated, and your business will suffer as a result. Perhaps it’s time for you to be considering a new solution, something like Avaya PBX, Gamma Horizon or Wildix Web RTC?
Call or contact centres are set up to handle a wide variety of services in many different markets and niches. But they should all have one thing in common: fast, effective communication and great customer satisfaction.
You must give your callers the information they need in the shortest possible time, with your call centre staff being able to build strong relationships with people on the other end of the line. Greeting customers in a warm, friendly yet professional way is key to putting the callers at ease and building a good brand image for your operation. However, if the very basis of your set-up is outdated, you will struggle to achieve any of these goals.
The advantages of Cloud-based Avaya IP Office software
More and more businesses are now turning to the Cloud for telecommunications solutions, and the hosted Avaya IP Office software is the system of choice that suits many.
By choosing a Cloud-based solution for your contact centre, you will gain peace of mind. You will be secure in the knowledge that your software program will always be up to date, and that it is housed in a safe, compliant environment. With inbuilt scalability, you will have the flexibility to increase or decrease the number of agents you grant access to with the minimum of fuss.
You can also choose whether you host through the public Cloud or via private or hybrid Cloud options.
The importance of choosing the right telecommunications partner
If you are not already harnessing the power of Cloud technology and you would like to switch over to a hosted Avaya IP Office set-up, you will want the transition to be as smooth as possible. It is, therefore, essential to choose the right partner to help you to make an effortless switch.
You may need help with the ISDN switch off or installing or upgrading your LAN/WAN networking configurations. By selecting a partner who is knowledgeable and experienced and familiar with all of these aspects of telecommunications, you can make your task a whole lot easier. Call our team today to discuss your requirements 01625 466600