The great ISDN switch-off: everything you need to know

In 2015, BT announced a major change to the phone network, which is slated to affect millions of businesses across the UK. By 2025, all ISDN and PSTN lines will be switched off to make way for alternative services, meaning that the affectionately-termed analogue POTS (Plain Old Telephone Service) will be a thing of the past.

For many years, ISDN has been commonplace among businesses. Simply put, an ISDN, or an Integrated Services Digital Network, is a multi-channel digital service that can handle both voice and data, allowing for multiple phone lines, data transfer and video conferencing, used by most businesses for complex networks. By 2025, it will be obsolete in the UK.

So, what happens if your business rents one of the 3.2 million ISDN lines in the UK?

It’s not as daunting as you might think. It’s expected that BT will begin migrating the obsolete phone lines soon, so you’ll need to be prepared with a Web RTC telecoms solution to replace your existing set-up.

Web RTC technologies use the internet to transmit data in real-time. The telephone ‘line’ will be no more, and with it, expensive line rental will cease to exist. Web RTC transmits voice traffic using an API and is useful for embedded real-time communication, such as customer support in web browsers, or screen and data sharing on conference calls in real-time.

The benefits of Web RTC telecoms are huge.

Rather than relying on a traditional line rental format, this new network-based service is adaptable to your business. It’s easily portable if you need to move offices and it will even bring your phone number with you: minimising disruption in business and keeping your brand local. It’s also incredibly easy to add, move or reassign phone lines, meaning that as your business grows, your phone network grows with it. And with no line rental, you’re bound to see a significant reduction in costs, too.

It’s never too early to start thinking about the switch-off.

When your current line rental contract runs out, it’ll be a good time to start thinking about Web RTC telecoms alternatives. It’s a good idea to seek advice on what you’ll need to successfully implement the new tech, plus what the best option for your business might be. Call us today on 01625 466600.

By | 2020-02-03T11:53:06+00:00 February 18th, 2020|All News|