Could a cloud-based phone service improve your business?

Could a cloud-based phone service improve your business? Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve [...]

By | 2019-02-19T10:37:44+00:00 February 26th, 2019|All News|

SonicWall estimates huge cost of ransomware attacks in 2019

SonicWall estimates huge cost of ransomware attacks in 2019 According to estimates from cybersecurity firm SonicWall, the global cost of redeeming sensitive information stolen by criminals in ransomware attacks could exceed USD 11.5 billion in 2019. https://blog.barkly.com/ransomware-statistics-2018 shows that costs for data recovery can be as high as USD 3.9 million, and 1 in 10 [...]

By | 2019-02-19T10:28:36+00:00 February 22nd, 2019|All News|

Effective ways to improve call centre performance

Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]

By | 2019-01-28T16:24:33+00:00 February 1st, 2019|All News|

Top ways to improve worker satisfaction in your contact center

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|

Common mistakes when undertaking your digital transformation

Common mistakes when undertaking your digital transformation Digital transformation is incredibly important to modern businesses, and the risks of ignoring it are significant. Digital transformation is the integration of digital technology across all areas of your business, seeking to fundamentally change how the organisation operates, streamlining processes and allowing for far greater efficiency and productivity. [...]

By | 2018-09-28T13:24:44+00:00 September 28th, 2018|All News|

3 Mistakes to avoid when developing web RTC apps

3 Mistakes to avoid when developing web RTC apps Web RTC (Real Time Communications) is currently taking digital transformation projects by storm. For anyone planning a digital transformation, understanding the implications of Web RTC will be extremely beneficial. By allowing web browsers and apps to communicate in real time, the benefits for a business are [...]

By | 2018-08-28T13:13:39+00:00 August 28th, 2018|All News|

What is Web RTC and its benefits?

What is Web RTC and its benefits? For anyone in the telecommunications industry, Web RTC is quickly becoming a hot topic. However, for anyone not in this industry, or who has been out of the loop for a while, this latest trend may just sound like another piece of technical jargon that can be avoided. [...]

By | 2018-08-16T13:34:07+00:00 August 16th, 2018|All News|

Web RTC – Join the digital revolution

Web RTC - join the digital revolution Do you need a way to streamline the service you offer to customers? Or are you looking for a way to maintain an edge over your competitors? Let Web RTC help and join the digital revolution within business. What is Web RTC? All sectors within business are undergoing [...]

By | 2018-07-27T12:10:39+00:00 July 30th, 2018|All News|

How can your business benefit from digital transformation?

How can your business benefit from digital transformation? For your business to maintain its position, you need to constantly evolve. Part of this involves embracing the changing technological landscape: in business, this is known as digital transformation. By planning and implementing a digital transformation, you can become more efficient and competitive. Digital transformation means that [...]

By | 2018-07-27T09:50:49+00:00 July 27th, 2018|All News|