Improving the connected world with better batteries With the continuing rise of the connected world, there has been a relentless pursuit of less flammable, longer-lasting rechargeable batteries. Now, the EU SUPER-Lion project, with the backing of the Marie Curie innovation program, looks to have made a breakthrough. A new super-thin electrolyte with a solid state [...]
How 5G technology is shaping the Internet of Things 5G is one of the most exciting and anticipated technology trends of the future. It is expected to have a major impact on how today's digital services are delivered with features such as faster speeds, lowered latency and cost reductions. A massive development in current wireless [...]
Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]
3 Mistakes to avoid when developing web RTC apps Web RTC (Real Time Communications) is currently taking digital transformation projects by storm. For anyone planning a digital transformation, understanding the implications of Web RTC will be extremely beneficial. By allowing web browsers and apps to communicate in real time, the benefits for a business are [...]
What is Web RTC and its benefits? For anyone in the telecommunications industry, Web RTC is quickly becoming a hot topic. However, for anyone not in this industry, or who has been out of the loop for a while, this latest trend may just sound like another piece of technical jargon that can be avoided. [...]
Web RTC - join the digital revolution Do you need a way to streamline the service you offer to customers? Or are you looking for a way to maintain an edge over your competitors? Let Web RTC help and join the digital revolution within business. What is Web RTC? All sectors within business are undergoing [...]
How can your business benefit from digital transformation? For your business to maintain its position, you need to constantly evolve. Part of this involves embracing the changing technological landscape: in business, this is known as digital transformation. By planning and implementing a digital transformation, you can become more efficient and competitive. Digital transformation means that [...]
How can your call center benefit from Web RTC technology? When it comes to thinking about how Web RTC technology can be used within telecommunications, call centers are a great example. While this kind of system can be used in a range of business settings, the call center environment seems to really suit it. Of [...]
The impact of your phone system on customer experience. In this age of the digital and e-commerce, an increasing amount of transactions take place online without us ever having to set foot in a physical store. In fact, according to Remarkety, in the UK $166 billion was spent online in 2016 alone (https://www.remarkety.com/global-ecommerce-trends-2016). Therefore being [...]
Digital transformation: reassurance in the face of change Adapting to the new digital world is vital for businesses and customers. Companies have obvious benefits to moving with social and technological trends, but clients often find rapid changes in interfaces and processes off-putting. As their DX (digital experience) evolves, they may question whether the core values [...]
