The Internet of Things is revolutionising our homes While the Internet of Things provides us with some extraordinary innovations, not too long ago it seemed absurd that a phone could connect to the internet. Yet due to innovation, the device can now be used as a remote control for your home. This article seeks to [...]
Does your business still rely on ISDN? Once-upon-a-time, ISDN was the bees' knees as far as business communications were concerned. ISDN, which stands for Integrated Service Digital Network, was a new technology brought into service by BT back in 1986. It is a circuit-switched system that enables the transmission and receipt of both voice and [...]
IoT opportunities for your transport and logistics business Technological advancements have provided different sectors with exciting and fantastic innovations. One of the common buzzwords you may have probably heard of is the Internet of Things (IoT). With many IoT trends coming up, it is increasingly becoming commonplace to find its application in gaming, education, healthcare, [...]
The ISDN decline and worthy replacement options. The decline of ISDN BT has given Integrated Services Digital Network (ISDN) users up to 2025 when the services will be terminated after decades of application across many businesses in the UK. ISDN was introduced as a channel for the digital transmission of services such as voice and [...]
A beginner's guide to the Internet of Things There is no doubt that the Internet of Things has made a real impact. This is especially true in the business world where it can help firms to work in a more streamlined, efficient manner. While you may have heard of the IoT though, you may still [...]
4 ways 5G can benefit your business 5G technology is fast revolutionising the corporate and industrial landscape as we know it. From smart buildings to retail, education to entertainment and transport to healthcare, 5G deployment is accelerating the world's journey towards a complete digital transformation. And with the internet of things shaping consumer needs every [...]
Will artificial intelligence help eliminate telecoms fraud? The single biggest threat to the telecoms industry is fraud, costing the profession an estimated £22 billion in 2017 alone, according to the Communications Fraud Control Association. As well as having a huge impact on finances, this level of fraud can also majorly affect an industry’s reputation. When [...]
3 call centre mistakes that drive customers away In a modern economy where unique technological solutions are being applied to age-old problems, the success of a business depends more than ever on its ability to enhance customer experience through innovative new methods. One area that is ripe for an increased focus on technology that improves [...]
How to base your phone system around the 'customer journey' Understanding what your customers want is key for your business. Regardless of how good your business model is, or how much money you have invested into your customer services call centre, your business will not be successful unless you understand what the customer wants, needs [...]
Web RTC - join the digital revolution Do you need a way to streamline the service you offer to customers? Or are you looking for a way to maintain an edge over your competitors? Let Web RTC help and join the digital revolution within business. What is Web RTC? All sectors within business are undergoing [...]
