ISDN is a communication method, primarily using pre-existing telephone lines, that allows telephone lines to transmit more than just voices from person to person. More specifically, ISDN allows packets of data to be transferred between parties on the network. This network was the original high-speed internet service and has lasted for over 30 years. Recently, [...]
Is your call or contact centre in need of an upgrade? If it is and you don't take prompt action, your callers will become frustrated, and your business will suffer as a result. Perhaps it's time for you to be considering a new solution, something like Avaya PBX, Gamma Horizon or Wildix Web RTC? Call [...]
How to make your call centre very profitable Call centres are part of most big businesses. Yet many business leaders are sometimes rueful of the costs involved in running a contact centre and often think they are a profit drain. That is one of the reasons why so many businesses have outsourced call centres to [...]
