3 things you need to know about toll fraud

What you need to know about toll fraud What is toll fraud? Toll fraud comes in may forms, the most common is a scheme where fraudsters make lots of international calls through expensive premium rate routes, fraudsters get a cut of the revenue after calling premium rate numbers. Although lots of frauds exist in the [...]

By | 2019-04-09T09:15:05+00:00 April 9th, 2019|All News|

Firewall As a Service – the key benefits

What are the business benefits of FWaaS? Your business firewall is essential for network security, irrespective of the size of your company. If your IT team struggles with continual firewall maintenance, or constantly needs to call in your managed firewall contractors, then upgrading to FWaaS (firewall as a service) could well be the solution you [...]

By | 2019-03-18T11:33:37+00:00 March 26th, 2019|All News|

5 ways to lower the risk of toll fraud

5 ways to lower the risk of toll fraud Telecommunications has become the backbone of the world economy. It plays a major role in disseminating information across the planet. However, it has also come with its fair share of challenges, one of which is toll fraud. What is toll fraud and what are the steps [...]

By | 2019-03-18T11:26:04+00:00 March 22nd, 2019|All News|

How to make your call centre very profitable

How to make your call centre very profitable Call centres are part of most big businesses. Yet many business leaders are sometimes rueful of the costs involved in running a contact centre and often think they are a profit drain. That is one of the reasons why so many businesses have outsourced call centres to [...]

By | 2019-03-18T11:08:25+00:00 March 18th, 2019|All News|

Could a cloud-based phone service improve your business?

Could a cloud-based phone service improve your business? Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve [...]

By | 2019-02-19T10:37:44+00:00 February 26th, 2019|All News|

Effective ways to improve call centre performance

Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]

By | 2019-01-28T16:24:33+00:00 February 1st, 2019|All News|

3 ways that 4IPNet Wi-Fi helps your business thrive

3 ways that 4IPNet Wi-Fi helps your business thrive The ICON 4IPNet Wi-Fi service allows your business to remain connected to the web at all times. The internet now plays a hugely important role in our daily lives, but it is vital for the efficient running of any business. If your telephone system has cordless [...]

By | 2018-01-09T13:00:56+00:00 January 11th, 2018|All News|

Why call recording is the future of business education

Why call recording is the future of business education From the cheesy introductory videos of the 1980s to the complex training programs of modern day training, a great deal of the ways that new employees learn from a business is via a third party experience; with very little hands-on experience prior to their first phone [...]

By | 2018-01-09T12:01:56+00:00 January 9th, 2018|All News|