Effective ways to improve call centre performance

Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]

By | 2019-01-28T16:24:33+00:00 February 1st, 2019|All News|

3 ways that 4IPNet Wi-Fi helps your business thrive

3 ways that 4IPNet Wi-Fi helps your business thrive The ICON 4IPNet Wi-Fi service allows your business to remain connected to the web at all times. The internet now plays a hugely important role in our daily lives, but it is vital for the efficient running of any business. If your telephone system has cordless [...]

By | 2018-01-09T13:00:56+00:00 January 11th, 2018|All News|

Why call recording is the future of business education

Why call recording is the future of business education From the cheesy introductory videos of the 1980s to the complex training programs of modern day training, a great deal of the ways that new employees learn from a business is via a third party experience; with very little hands-on experience prior to their first phone [...]

By | 2018-01-09T12:01:56+00:00 January 9th, 2018|All News|