The impact of your phone system on customer experience. In this age of the digital and e-commerce, an increasing amount of transactions take place online without us ever having to set foot in a physical store. In fact, according to Remarkety, in the UK $166 billion was spent online in 2016 alone (https://www.remarkety.com/global-ecommerce-trends-2016). Therefore being [...]
What can Gamma mobile connect do for your business? The Gamma Horizon hosted phone system is one that many businesses now use to handle their calls. Based in the cloud, it gives superb flexibility and features to handle your customer interactions with. For many organisations in the modern business world, staff mobility is a reality. [...]
With expectancy for customer service and support over the phone at an all-time high, for any business, a quality telecommunications solution is a must. If you want to wow your customers and impress the people who pick up the phone, here are 3 reasons why fantastic telecoms is vital. Quality and quantity By using an [...]
About MPLS Multi protocol label switching (MPLS) is a scalable WAN that can be used for both voice calls and data. It is a system that will ensure packets of data get to their recipient destination, using a sensible route and that data packets are prioritised in an appropriate fashion. All data packets are labelled [...]
How call recording can help your business grow When many businesses think about call recording, it is from a purely legal viewpoint. The main consideration around this aspect of a business can just be complying with the various legal regulations. While this is obviously essential, call recording can do so much more for your company [...]
GDPR is coming - What are the penalties for a breach? If you are involved in any kind of business that uses call recording, then you should be well on the road to being ready for GDPR and telecoms laws to come into full effect. As of May 2018, every business who records calls with [...]
Why call recording is the future of business education From the cheesy introductory videos of the 1980s to the complex training programs of modern day training, a great deal of the ways that new employees learn from a business is via a third party experience; with very little hands-on experience prior to their first phone [...]
3 amazing ways Gamma Horizon can help your business In the modern business arena, many companies now are starting to wonder if their phone systems are operating as well as they could. If you are in that situation then it may be time to consider swapping from the traditional landline approach to a more flexible [...]
