Effective tips on beating telecoms fraud One modern danger that many businesses now face is telecoms fraud. As a business owner, it will be the cost to your company's profits that will worry you the most. Figures from the latest ITW Global Leaders Forum peg the estimated global cost of this activity at $17 billion. [...]
3 steps to preventing toll fraud Toll fraud is still a major issue for UK businesses. For all businesses who use a VoIP system for their telecommunications set-up, it is something to be aware of. In simple terms, it sees hackers breaking into your VoIP system to make fraudulent calls with it. Naturally, this can [...]
How to base your phone system around the 'customer journey' Understanding what your customers want is key for your business. Regardless of how good your business model is, or how much money you have invested into your customer services call centre, your business will not be successful unless you understand what the customer wants, needs [...]
3 Mistakes to avoid when developing web RTC apps Web RTC (Real Time Communications) is currently taking digital transformation projects by storm. For anyone planning a digital transformation, understanding the implications of Web RTC will be extremely beneficial. By allowing web browsers and apps to communicate in real time, the benefits for a business are [...]
What is Web RTC and its benefits? For anyone in the telecommunications industry, Web RTC is quickly becoming a hot topic. However, for anyone not in this industry, or who has been out of the loop for a while, this latest trend may just sound like another piece of technical jargon that can be avoided. [...]
SonicWall firewalls gain 'recommended' status from 2018 NSS Labs next-gen firewall tests SonicWall has proudly announced its new 'Recommended' rating from the 2018 Next-Gen Firewall (NGFW) test by NSS Labs. It now has pride of place in the upper-right quadrant of the Security Value Map (SVM), which means 'Recommended'. There were 10 participants in the [...]
The impact of your phone system on customer experience. In this age of the digital and e-commerce, an increasing amount of transactions take place online without us ever having to set foot in a physical store. In fact, according to Remarkety, in the UK $166 billion was spent online in 2016 alone (https://www.remarkety.com/global-ecommerce-trends-2016). Therefore being [...]
What can Gamma mobile connect do for your business? The Gamma Horizon hosted phone system is one that many businesses now use to handle their calls. Based in the cloud, it gives superb flexibility and features to handle your customer interactions with. For many organisations in the modern business world, staff mobility is a reality. [...]
With expectancy for customer service and support over the phone at an all-time high, for any business, a quality telecommunications solution is a must. If you want to wow your customers and impress the people who pick up the phone, here are 3 reasons why fantastic telecoms is vital. Quality and quantity By using an [...]
About MPLS Multi protocol label switching (MPLS) is a scalable WAN that can be used for both voice calls and data. It is a system that will ensure packets of data get to their recipient destination, using a sensible route and that data packets are prioritised in an appropriate fashion. All data packets are labelled [...]
