Top ways to improve worker satisfaction in your contact center

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|

3 call centre mistakes that drive customers away

3 call centre mistakes that drive customers away In a modern economy where unique technological solutions are being applied to age-old problems, the success of a business depends more than ever on its ability to enhance customer experience through innovative new methods. One area that is ripe for an increased focus on technology that improves [...]

By | 2018-12-17T10:36:13+00:00 December 31st, 2018|All News|

5 ways to improve call center quality

5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]

By | 2018-11-09T11:38:38+00:00 November 19th, 2018|All News|

Three things customers want from your call centre

Three things customers want from your call centre. Traditionally, customers won’t be contacting your call center while they are happy. Whether there is a problem with an order, a complaint, or to ask questions when the website does not provide enough information, customers usually start the process of contact in a less than upbeat mood. [...]

By | 2018-11-09T10:59:30+00:00 November 9th, 2018|All News|