A beginner's guide to the Internet of Things There is no doubt that the Internet of Things has made a real impact. This is especially true in the business world where it can help firms to work in a more streamlined, efficient manner. While you may have heard of the IoT though, you may still [...]
4 ways 5G can benefit your business 5G technology is fast revolutionising the corporate and industrial landscape as we know it. From smart buildings to retail, education to entertainment and transport to healthcare, 5G deployment is accelerating the world's journey towards a complete digital transformation. And with the internet of things shaping consumer needs every [...]
What does the ISDN switch off mean for your organisation? One key thing that all successful businesses must do is plan strategically for the future. Perhaps the biggest change coming up in business telecommunications for many is the ISDN switch off announced by BT. This is planned for 2025 and will see BT turn off [...]
Are smartphones essential for the modern work force? Over the last decade, workplaces have embraced digitisation at a higher rate than ever before, covering a range of areas from finance to document management. However, when it comes to business telecommunications, companies need to consider the changing workforce and the use of smartphones. Traditional communication methods [...]
What are the business benefits of FWaaS? Your business firewall is essential for network security, irrespective of the size of your company. If your IT team struggles with continual firewall maintenance, or constantly needs to call in your managed firewall contractors, then upgrading to FWaaS (firewall as a service) could well be the solution you [...]
Could a cloud-based phone service improve your business? Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve [...]
SonicWall estimates huge cost of ransomware attacks in 2019 According to estimates from cybersecurity firm SonicWall, the global cost of redeeming sensitive information stolen by criminals in ransomware attacks could exceed USD 11.5 billion in 2019. https://blog.barkly.com/ransomware-statistics-2018 shows that costs for data recovery can be as high as USD 3.9 million, and 1 in 10 [...]
Will artificial intelligence help eliminate telecoms fraud? The single biggest threat to the telecoms industry is fraud, costing the profession an estimated £22 billion in 2017 alone, according to the Communications Fraud Control Association. As well as having a huge impact on finances, this level of fraud can also majorly affect an industry’s reputation. When [...]
The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]
2018 call center technology trends With the start of a new year upon us, it is time to reflect on what we learnt in 2018. In the world of call center technology, there were plenty of developments last year which could come to shape the future. So let's take a look at some of them: [...]
