How to make your call centre very profitable

How to make your call centre very profitable Call centres are part of most big businesses. Yet many business leaders are sometimes rueful of the costs involved in running a contact centre and often think they are a profit drain. That is one of the reasons why so many businesses have outsourced call centres to [...]

By | 2019-03-18T11:08:25+00:00 March 18th, 2019|All News|

Common mistakes when undertaking your digital transformation

Common mistakes when undertaking your digital transformation Digital transformation is incredibly important to modern businesses, and the risks of ignoring it are significant. Digital transformation is the integration of digital technology across all areas of your business, seeking to fundamentally change how the organisation operates, streamlining processes and allowing for far greater efficiency and productivity. [...]

By | 2018-09-28T13:24:44+00:00 September 28th, 2018|All News|

The impact of your phone system on customer experience

The impact of your phone system on customer experience. In this age of the digital and e-commerce, an increasing amount of transactions take place online without us ever having to set foot in a physical store. In fact, according to Remarkety, in the UK $166 billion was spent online in 2016 alone (https://www.remarkety.com/global-ecommerce-trends-2016). Therefore being [...]

By | 2018-07-02T14:35:04+00:00 July 6th, 2018|All News|

Digital transformation: reassurance in the face of change

Digital transformation: reassurance in the face of change Adapting to the new digital world is vital for businesses and customers. Companies have obvious benefits to moving with social and technological trends, but clients often find rapid changes in interfaces and processes off-putting. As their DX (digital experience) evolves, they may question whether the core values [...]

By | 2018-07-02T14:04:17+00:00 July 2nd, 2018|All News|