Top ways to improve worker satisfaction in your contact center

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|

3 call centre mistakes that drive customers away

3 call centre mistakes that drive customers away In a modern economy where unique technological solutions are being applied to age-old problems, the success of a business depends more than ever on its ability to enhance customer experience through innovative new methods. One area that is ripe for an increased focus on technology that improves [...]

By | 2018-12-17T10:36:13+00:00 December 31st, 2018|All News|