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Reliance IP Networks Ltd
Information we collect and what we use it for
When we process your orders or enquiries we may collect and store information about you such as your name, company name, address, delivery address, email address, telephone number and bank account details.
We collect and may share this information, so we can provide the services you order and manage your account.
With your consent we would like the opportunity to keep you informed about our products, news and offers and carry out market research so we can improve the products and services we offer. You can unsubscribe from our mailing list at any time by emailing firstname.lastname@example.org or writing to the address above.
Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you disable cookies.
Disclosure of your information
In order to provide our products and services to you we may need to share information about you with other organisations we have appointed to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations and Credit Rating Agencies. We may use mailing houses to manage our mailing list and marketing activities.
We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms and conditions or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
Please note that for the safety and security of you and our employees, CCTV may be in operation at our premises.
How long do we keep your personal information?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance.
More about your personal information – your rights
If you have subscribed to receive marketing communications, you can unsubscribe at any time by emailing email@example.com or writing to the address above. You may also correct or update your personal information at any time using the same contact details or submit a request for your personal details to be deleted.
You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
Where to make a complaint
Information Commissioner’s Office
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/