Could a cloud-based phone service improve your business?
Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve your business…
What is a cloud-based phone service?
Put simply, a cloud-based phone service is a phone system that is conducted through the internet. As cloud-based phone systems don’t require traditional hardware or regular maintenance, just an internet connection, their service can improve communication and reduce costs for a business.
Cloud-based phone services, like gamma Horizon make group calls effortless, improving communication within your company. Horizon can easily host group conference calls, a convenient way for employees to share ideas and communicate with each other, even if they are not in the same physical building.
Never miss a call again
There is nothing more frustrating than missing an important call from a client or senior member of staff, and cloud-based phone services can ensure you never miss a call again with a ‘one number everywhere feature’. This feature gives you one number that simultaneously calls your fixed and mobile telephone, so whether you are in the office or working remotely, you will receive every important call.
Record and learn from calls
Phone systems based on the cloud allow you to easily record calls, even calls that are conducted mobile and not in the office. This provides an excellent way to monitor employee behavior on phone calls and gives you an insight into a customer’s journey on your phone system. A call centre would find this feature particularly beneficial as recorded calls could be used as training exercises for new employees.
If you’d like to learn more about the benefits of cloud-based phone services for your business, then do not hesitate to contact a member of our team today on 01625 466600. We are a telecoms provider and can install a cloud-based phone system, such as Horizon, for your company and maintain it for you, ensuring the only thing you have to focus on is your business itself.