The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]
New Ofcom rules capping mobile bills to reduce bill shock Phone users can now plan their finances better than ever before thanks to new Ofcom rules capping mobile bills to reduce bill shock. In the past, many people have been hit with unexpected charges after they had unknowingly exceeded their contract allowance, whether by making [...]
2018 call center technology trends With the start of a new year upon us, it is time to reflect on what we learnt in 2018. In the world of call center technology, there were plenty of developments last year which could come to shape the future. So let's take a look at some of them: [...]
3 call centre mistakes that drive customers away In a modern economy where unique technological solutions are being applied to age-old problems, the success of a business depends more than ever on its ability to enhance customer experience through innovative new methods. One area that is ripe for an increased focus on technology that improves [...]
In the digital business landscape we all now operate in, cyber-security is paramount. A Forbes article from last year reported that cyber-crime may cost global businesses up to $6 trillion each year by 2021! This figure alone shows not only how dangerous cyber-crime is but how key it is to protect your business from it. [...]
Effective tips on beating telecoms fraud One modern danger that many businesses now face is telecoms fraud. As a business owner, it will be the cost to your company's profits that will worry you the most. Figures from the latest ITW Global Leaders Forum peg the estimated global cost of this activity at $17 billion. [...]
When it comes to effective IT network security, SonicWall firewalls have become increasingly popular. Since forming in 1991, this San Jose-based company has been providing superior firewalls to its clients across the globe. The multi-layered and robust protection their firewall offers is great at keeping out any malicious activity. It also has a pretty cool [...]
3 steps to preventing toll fraud Toll fraud is still a major issue for UK businesses. For all businesses who use a VoIP system for their telecommunications set-up, it is something to be aware of. In simple terms, it sees hackers breaking into your VoIP system to make fraudulent calls with it. Naturally, this can [...]
5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]
FWaaS (Firewall as a service) and why you need it. Gartner defines a firewall as a cloud-based service that permits customers to fully or partially move security inspection to a specific cloud infrastructure. FWaaS, on the other hand, is a new type of futuristic firewall. Not only does it conceal physical firewall applications, but it [...]
