Read the latest from our blog!

February 2019

Will artificial intelligence help eliminate telecoms fraud?

By | 2019-02-19T10:02:31+00:00 February 19th, 2019|All News|

Will artificial intelligence help eliminate telecoms fraud? The single biggest threat to the telecoms industry is fraud, costing the profession an estimated £22 billion in 2017 alone, according to the Communications Fraud Control Association. As well as having a huge impact on finances, this level of fraud can also majorly affect an industry’s reputation. When [...]

Effective ways to improve call centre performance

By | 2019-01-28T16:24:33+00:00 February 1st, 2019|All News|

Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]

January 2019

How SonicWall protected customers during the 2018 holiday period

By | 2019-01-14T15:32:15+00:00 January 31st, 2019|All News|

How SonicWall protected customers during the 2018 holiday period To get ready for Christmas, the winter months see a large spike in customer online activity. People are saving time by purchasing presents and other items in the convenience of their own home. But the increase in users online gives cybercriminals increased opportunity to deceive people [...]

Top ways to improve worker satisfaction in your contact center

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

New Ofcom rules capping mobile bills to reduce bill shock

By | 2019-01-14T15:02:34+00:00 January 21st, 2019|All News|

New Ofcom rules capping mobile bills to reduce bill shock Phone users can now plan their finances better than ever before thanks to new Ofcom rules capping mobile bills to reduce bill shock. In the past, many people have been hit with unexpected charges after they had unknowingly exceeded their contract allowance, whether by making [...]

December 2018

3 call centre mistakes that drive customers away

By | 2018-12-17T10:36:13+00:00 December 31st, 2018|All News|

3 call centre mistakes that drive customers away In a modern economy where unique technological solutions are being applied to age-old problems, the success of a business depends more than ever on its ability to enhance customer experience through innovative new methods. One area that is ripe for an increased focus on technology that improves [...]

How can a SonicWall firewall protect you from common IT security threats?

By | 2018-12-17T10:21:24+00:00 December 26th, 2018|All News|

In the digital business landscape we all now operate in, cyber-security is paramount. A Forbes article from last year reported that cyber-crime may cost global businesses up to $6 trillion each year by 2021! This figure alone shows not only how dangerous cyber-crime is but how key it is to protect your business from it. [...]

Effective tips on beating telecoms fraud

By | 2018-12-17T10:26:32+00:00 December 20th, 2018|All News|

Effective tips on beating telecoms fraud One modern danger that many businesses now face is telecoms fraud. As a business owner, it will be the cost to your company's profits that will worry you the most. Figures from the latest ITW Global Leaders Forum peg the estimated global cost of this activity at $17 billion. [...]

3 top tips for managing a SonicWall Firewall network firewall

By | 2018-12-17T10:15:03+00:00 December 17th, 2018|All News|

When it comes to effective IT network security, SonicWall firewalls have become increasingly popular. Since forming in 1991, this San Jose-based company has been providing superior firewalls to its clients across the globe. The multi-layered and robust protection their firewall offers is great at keeping out any malicious activity. It also has a pretty cool [...]