Avaya IP Office
Simple, Powerful Communications for Small Business
Successful companies are always looking for new ways to do more with less—keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses..
Avaya IP Office unifies your communications, providing your employees with a solution that
lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone
IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.
RELY ON IP OFFICE TO….
- Lower mobile phone/long-distance bills: IP Office opens the door to SIP where UK local, national and mobile calls are free.
- Handle more calls with fewer people: Instead of using staff time to answer incoming calls, rely on the built-in intelligence in IP Office to route calls quickly and accurately.
- Expand your talent pool without increasing real estate: Is your business growing, but you don’t want to add full-time staff? With IP Office you have the flexibility to have extra staff working from home—wherever that may be. Each would have access
to all the communications and call handling capabilities your other employees have at the main office.
- Eliminate conference calling fees: IP Office makes every day conferencing affordable and practical by providing your business with built-in 128-party conferencing (up to 64 parties per conference).
- Centralize administration: For businesses with more than one location, IP Office enables remote management and administration from a central location. No need to have an administrator at every site.
Solutions for Your Goals, Your Budget
For any employee with a laptop, the Power User solution takes mobility to another level. With Power User, they can control office communications using an IP phone, mobile phone or laptop; conduct personal video calls; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and e-mails (viewing them in the same inbox); set up conference calls on the fly—with up to 64 participants. It’s the ultimate in communications accessibility, designed to help your people be as productive as possible—anytime, anywhere.
The Mobile Worker solution makes
any mobile phone an extension of the office phone system—complete with call handling features, speed dials and more. No more giving out personal reach numbers. You get peace of mind knowing that when customers call, they are dialing your business number. And your employees get the tools they need to stay in touch.
The Office Worker solution gives anyone using a PC a complete set of tools to help them work smarter
and communicate more easily. With Office Worker, they can control all communications from the screen of their PC, get easy access to visual voicemail and use IM and presence capabilities to quickly reach co-workers.
The Teleworker solution makes any home office a remote extension of your main office. Users truly feel like a remote extension of the main office with the same phone and functionality they’d have in the office, and they turn their commute into productive time. Because it all goes through the IP Office system, you can hire talent from anywhere and save money.
Be sure the first impression you make on callers is one of prompt, personal and professional service by equipping front desk personnel with the Receptionist solution. Streamline call handling with easy point-and-click call controls. See who’s calling and why. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
CUSTOMER SERVICE AGENT
Any employee who regularly fields
calls relating to sales, service, billing, product information, etc., should be equipped with the Customer Service Agent solution. It’s a browser-based client that lets agents respond quickly to current conditions. Agents receive information on the number of calls
on hold, in progress, lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
CUSTOMER SERVICE SUPERVISOR
If you are serious about having the best sales and service, you will want to constantly monitor and measure how you are doing. Big companies have long done it. With the Customer Service Supervisor solution, growing companies can do it, too. Customer Service Supervisor gives you the reports you need to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls.
Get the Power of Unified Communications
WE’LL HELP YOU GET THE CAPABILITIES YOU NEED
As your authorized Avaya Partner we will work with you to tailor an Avaya IP Office solution to meet your needs and budget. Learn more about what Avaya IP Office can do for you at avaya.com/smallbiz