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So far Reliance Networks has created 91 blog entries.

5 ways to lower the risk of toll fraud

5 ways to lower the risk of toll fraud Telecommunications has become the backbone of the world economy. It plays a major role in disseminating information across the planet. However, it has also come with its fair share of challenges, one of which is toll fraud. What is toll fraud and what are the steps [...]

By | 2019-03-18T11:26:04+00:00 March 22nd, 2019|All News|

How to make your call centre very profitable

How to make your call centre very profitable Call centres are part of most big businesses. Yet many business leaders are sometimes rueful of the costs involved in running a contact centre and often think they are a profit drain. That is one of the reasons why so many businesses have outsourced call centres to [...]

By | 2019-03-18T11:08:25+00:00 March 18th, 2019|All News|

Could a cloud-based phone service improve your business?

Could a cloud-based phone service improve your business? Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve [...]

By | 2019-02-19T10:37:44+00:00 February 26th, 2019|All News|

SonicWall estimates huge cost of ransomware attacks in 2019

SonicWall estimates huge cost of ransomware attacks in 2019 According to estimates from cybersecurity firm SonicWall, the global cost of redeeming sensitive information stolen by criminals in ransomware attacks could exceed USD 11.5 billion in 2019. https://blog.barkly.com/ransomware-statistics-2018 shows that costs for data recovery can be as high as USD 3.9 million, and 1 in 10 [...]

By | 2019-02-19T10:28:36+00:00 February 22nd, 2019|All News|

Will artificial intelligence help eliminate telecoms fraud?

Will artificial intelligence help eliminate telecoms fraud? The single biggest threat to the telecoms industry is fraud, costing the profession an estimated £22 billion in 2017 alone, according to the Communications Fraud Control Association. As well as having a huge impact on finances, this level of fraud can also majorly affect an industry’s reputation. When [...]

By | 2019-02-19T10:02:31+00:00 February 19th, 2019|All News|

Effective ways to improve call centre performance

Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]

By | 2019-01-28T16:24:33+00:00 February 1st, 2019|All News|

How SonicWall protected customers during the 2018 holiday period

How SonicWall protected customers during the 2018 holiday period To get ready for Christmas, the winter months see a large spike in customer online activity. People are saving time by purchasing presents and other items in the convenience of their own home. But the increase in users online gives cybercriminals increased opportunity to deceive people [...]

By | 2019-01-14T15:32:15+00:00 January 31st, 2019|All News|

Top ways to improve worker satisfaction in your contact center

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|

New Ofcom rules capping mobile bills to reduce bill shock

New Ofcom rules capping mobile bills to reduce bill shock Phone users can now plan their finances better than ever before thanks to new Ofcom rules capping mobile bills to reduce bill shock. In the past, many people have been hit with unexpected charges after they had unknowingly exceeded their contract allowance, whether by making [...]

By | 2019-01-14T15:02:34+00:00 January 21st, 2019|All News|