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So far Reliance Networks has created 74 blog entries.

Top ways to improve worker satisfaction in your contact center

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|

New Ofcom rules capping mobile bills to reduce bill shock

New Ofcom rules capping mobile bills to reduce bill shock Phone users can now plan their finances better than ever before thanks to new Ofcom rules capping mobile bills to reduce bill shock. In the past, many people have been hit with unexpected charges after they had unknowingly exceeded their contract allowance, whether by making [...]

By | 2019-01-14T15:02:34+00:00 January 21st, 2019|All News|

3 call centre mistakes that drive customers away

3 call centre mistakes that drive customers away In a modern economy where unique technological solutions are being applied to age-old problems, the success of a business depends more than ever on its ability to enhance customer experience through innovative new methods. One area that is ripe for an increased focus on technology that improves [...]

By | 2018-12-17T10:36:13+00:00 December 31st, 2018|All News|

How can a SonicWall firewall protect you from common IT security threats?

In the digital business landscape we all now operate in, cyber-security is paramount. A Forbes article from last year reported that cyber-crime may cost global businesses up to $6 trillion each year by 2021! This figure alone shows not only how dangerous cyber-crime is but how key it is to protect your business from it. [...]

By | 2018-12-17T10:21:24+00:00 December 26th, 2018|All News|

Effective tips on beating telecoms fraud

Effective tips on beating telecoms fraud One modern danger that many businesses now face is telecoms fraud. As a business owner, it will be the cost to your company's profits that will worry you the most. Figures from the latest ITW Global Leaders Forum peg the estimated global cost of this activity at $17 billion. [...]

By | 2018-12-17T10:26:32+00:00 December 20th, 2018|All News|

3 top tips for managing a SonicWall Firewall network firewall

When it comes to effective IT network security, SonicWall firewalls have become increasingly popular. Since forming in 1991, this San Jose-based company has been providing superior firewalls to its clients across the globe. The multi-layered and robust protection their firewall offers is great at keeping out any malicious activity. It also has a pretty cool [...]

By | 2018-12-17T10:15:03+00:00 December 17th, 2018|All News|

3 steps to preventing toll fraud

3 steps to preventing toll fraud Toll fraud is still a major issue for UK businesses. For all businesses who use a VoIP system for their telecommunications set-up, it is something to be aware of. In simple terms, it sees hackers breaking into your VoIP system to make fraudulent calls with it. Naturally, this can [...]

By | 2018-11-19T10:57:48+00:00 November 21st, 2018|All News|

5 ways to improve call center quality

5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]

By | 2018-11-09T11:38:38+00:00 November 19th, 2018|All News|

FWaaS (Firewall as a service) and why you need it.

FWaaS (Firewall as a service) and why you need it. Gartner defines a firewall as a cloud-based service that permits customers to fully or partially move security inspection to a specific cloud infrastructure. FWaaS, on the other hand, is a new type of futuristic firewall. Not only does it conceal physical firewall applications, but it [...]

By | 2018-11-09T11:48:43+00:00 November 13th, 2018|All News|