3 steps to preventing toll fraud Toll fraud is still a major issue for UK businesses. For all businesses who use a VoIP system for their telecommunications set-up, it is something to be aware of. In simple terms, it sees hackers breaking into your VoIP system to make fraudulent calls with it. Naturally, this can [...]
5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]
FWaaS (Firewall as a service) and why you need it. Gartner defines a firewall as a cloud-based service that permits customers to fully or partially move security inspection to a specific cloud infrastructure. FWaaS, on the other hand, is a new type of futuristic firewall. Not only does it conceal physical firewall applications, but it [...]
Three things customers want from your call centre. Traditionally, customers won’t be contacting your call center while they are happy. Whether there is a problem with an order, a complaint, or to ask questions when the website does not provide enough information, customers usually start the process of contact in a less than upbeat mood. [...]
Three common firewall configuration mistakes As security threats become ever more advanced, and companies are ever more aware of the financial and reputational damage that can be caused by cyber attacks, it is essential to ensure that your business is protected. One of the best ways to add an extra layer of protection between your [...]
How to base your phone system around the 'customer journey' Understanding what your customers want is key for your business. Regardless of how good your business model is, or how much money you have invested into your customer services call centre, your business will not be successful unless you understand what the customer wants, needs [...]
Key considerations when planning your digital transformation Planning your digital transformation can take a lot of hard work. There are many different considerations which must be planned and understood fully before you take your business down a digital pathway. However, the return on investment can be huge if done correctly, so despite the challenges it [...]
Common mistakes when undertaking your digital transformation Digital transformation is incredibly important to modern businesses, and the risks of ignoring it are significant. Digital transformation is the integration of digital technology across all areas of your business, seeking to fundamentally change how the organisation operates, streamlining processes and allowing for far greater efficiency and productivity. [...]
Protecting your business from the risks of telecoms fraud It’s important to secure your phone system as telecoms-related fraud is becoming a bigger issue than card fraud. Recent studies by TalkTalk revealed that many businesses have lost thousands of pounds to telecommunications fraudsters. How can your businesses avoid telecoms fraud? Set up daily spend alerts [...]
What benefits can a Sonicwall firewall bring to your business? For any size of organisation, the need to get the best protection possible for their IT systems and digital business operation is very real. One of the essentials for all companies in this regard is an effective firewall to help make your IT systems as [...]
