Now that 2020 is well underway, it is the ideal time to review your business telecoms set-up. Communication is key to all businesses – this is true whether it is senior management talking to staff or your business talking to customers. With this in mind, the business telecoms arrangements you have in place become very important. But how can you get more from yours in the next 12 months?
Move to a hosted VoIP system
One of the best ways to get more from your business telecoms in 2020 is simply upgrading the systems you use. VoIP is a great option as it not only comes with plenty of additional features to boost productivity but also uses the internet to bring the costs of calls down. If you want to be right on the cutting-edge of VoIP in business, why not think about using a hosted system? Products like hosted Avaya IP Office offer the same benefits as standard VoIP networks but are hosted remotely in the Cloud. This means that you save space by not having to store the required network equipment on-site.
Why not give Web RTC a go as well?
Another tech development which could seriously give you more in terms of communication is Web RTC telecoms. This allows staff to interact with colleagues and customers from their own desktop. No additional software is needed to allow this to happen once installed. Platforms like Wildix Web RTC make it simple to talk to other people in real-time via audio or video. As part of a unified communications strategy, it can help staff get more done and collaborate better while making it easier for customers to contact you.
Invest in staff training
The above telecoms tools are superb for helping your employees get more done – but only if they know how to use them to their full extent. This is also true of any existing telecoms systems you may have in place. As well as investing in upgrading your networks in 2020, make sure to train staff properly on what features are contained and how to use them. The great thing about VoIP and Web RTC telecoms is that they are very simple to pick up so this will not take lots of time.
Make 2020 the year you communicate better
If you would like to find out more about hosted Avaya IP Office or Wildix Web RTC, contact us today. We are experts in not only the installation of these systems but also their maintenance. Call 01625 466600 today for more details.