With expectancy for customer service and support over the phone at an all-time high, for any business, a quality telecommunications solution is a must. If you want to wow your customers and impress the people who pick up the phone, here are 3 reasons why fantastic telecoms is vital.
Quality and quantity
By using an excellent telecoms service, like Avaya IP office, you can not only ensure that your communication with your customers is the best it can be – you can also provide quicker, more efficient services that an older phone service just can’t offer. Need a direct line to a manager’s mobile, or perhaps you just need to move your customer into another queue? A good telecoms system makes this a breeze, giving you more time to focus on making your customers happy.
Better staff training
By using a specialty telecoms service, you don’t just benefit your customers – you also open up new doors for excellent staff training, based on real-life situations and conversations. With a IP office, your employees can brush up and update their skills anytime, keeping their information to their customers more current, and their customer service skills sharp. This accessibility not only saves time and costs, but it also ensures that when it comes to taking calls professionally, your employees have the know-how to get it right first time.
Of course, one of the leading advantages of a completely connected telecoms system is the ability to not only develop knowledge and data on a by-call basis, but a solution deployed on a good quality LAN also allows the sharing of knowledge across platforms. Detailed notes on anything from online customer queries to social media comments can ensure that your team is as knowledgeable as possible when it comes to helping their customers.
If you’re looking for a company, who can provide the gateway to a Avaya IP office, look no further. Contact us today to discuss our telecoms, WAN and LAN services for the immediate office and beyond. We’re here to support your business with the future of connectivity, one service at a time. 01625 466600