Protecting your business from the risks of telecoms fraud
It’s important to secure your phone system as telecoms-related fraud is becoming a bigger issue than card fraud. Recent studies by TalkTalk revealed that many businesses have lost thousands of pounds to telecommunications fraudsters.
How can your businesses avoid telecoms fraud?
Set up daily spend alerts and limits
As your telecoms service provider we offer features that allow you to set up different kinds of limits and alerts. Examples of these features include:
• Automatic cut off: a feature that allows users to set their lines to cut off automatically after reaching a certain daily limit. If your spend limit is £30, for example, hackers cannot use your system to make calls that cost more than £30. We even indemnify you against any spend over and above this limit.
• Spend alerts – We use this feature to set email notifications that will alert us when your telecoms system hits your daily spend limit. If we get a notification and notice someone is illegally using your system, we automatically secure your lines.
Train every staff member
To make the most out of the precautionary measures you set to avoid telecoms fraud, you need to make sure that everyone on your team is on the same page.
Discourage your staff from using non-regulated devices such as USB flash drives. Some fraudsters use these types of equipment to transfer viruses that corrupt and destroy phone systems.
Check your monthly bills
Move from quarterly to monthly billing if you want to stay ahead of telecoms fraudster. We also send you an itemized bill so that you can check for unusual activities.
Change default passwords
When setting up a new PBX phone system, for example, you’ll be provided with a default password such as 1234, admin, or 0000. Hackers try out such passwords when looking for vulnerabilities in telecommunication systems. Hence, you should avoid using obvious numbers and letters as your passphrase.
Lock down premium rate and international calling
You may not need to make calls to premium rate numbers or international numbers using your business phone. Block international calling to prevent fraudsters from using your system to make lots of international calls.
Review your direct inwards system access (DISA) settings
DISA allows employees to make outbound calls from homes via the company PBX. Hackers often exploit this feature to make high-value calls to international numbers. Deactivate DISA on your phone system if you don’t need it.
Call us today on 01625 466600 for a free no obligation security review.