How 5G technology is shaping the Internet of Things

How 5G technology is shaping the Internet of Things 5G is one of the most exciting and anticipated technology trends of the future. It is expected to have a major impact on how today's digital services are delivered with features such as faster speeds, lowered latency and cost reductions. A massive development in current wireless [...]

By | 2019-05-21T15:42:14+00:00 May 22nd, 2019|All News|

What does the ISDN switch off mean for your organisation?

What does the ISDN switch off mean for your organisation? One key thing that all successful businesses must do is plan strategically for the future. Perhaps the biggest change coming up in business telecommunications for many is the ISDN switch off announced by BT. This is planned for 2025 and will see BT turn off [...]

By | 2019-05-21T15:54:22+00:00 May 21st, 2019|All News|

Are smartphones essential for the modern work force?

Are smartphones essential for the modern work force? Over the last decade, workplaces have embraced digitisation at a higher rate than ever before, covering a range of areas from finance to document management. However, when it comes to business telecommunications, companies need to consider the changing workforce and the use of smartphones. Traditional communication methods [...]

By | 2019-04-09T09:48:53+00:00 April 24th, 2019|All News|

Firewall As a Service – the key benefits

What are the business benefits of FWaaS? Your business firewall is essential for network security, irrespective of the size of your company. If your IT team struggles with continual firewall maintenance, or constantly needs to call in your managed firewall contractors, then upgrading to FWaaS (firewall as a service) could well be the solution you [...]

By | 2019-03-18T11:33:37+00:00 March 26th, 2019|All News|

5 ways to lower the risk of toll fraud

5 ways to lower the risk of toll fraud Telecommunications has become the backbone of the world economy. It plays a major role in disseminating information across the planet. However, it has also come with its fair share of challenges, one of which is toll fraud. What is toll fraud and what are the steps [...]

By | 2019-03-18T11:26:04+00:00 March 22nd, 2019|All News|

How to make your call centre very profitable

How to make your call centre very profitable Call centres are part of most big businesses. Yet many business leaders are sometimes rueful of the costs involved in running a contact centre and often think they are a profit drain. That is one of the reasons why so many businesses have outsourced call centres to [...]

By | 2019-03-18T11:08:25+00:00 March 18th, 2019|All News|

Could a cloud-based phone service improve your business?

Could a cloud-based phone service improve your business? Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve [...]

By | 2019-02-19T10:37:44+00:00 February 26th, 2019|All News|

SonicWall estimates huge cost of ransomware attacks in 2019

SonicWall estimates huge cost of ransomware attacks in 2019 According to estimates from cybersecurity firm SonicWall, the global cost of redeeming sensitive information stolen by criminals in ransomware attacks could exceed USD 11.5 billion in 2019. https://blog.barkly.com/ransomware-statistics-2018 shows that costs for data recovery can be as high as USD 3.9 million, and 1 in 10 [...]

By | 2019-02-19T10:28:36+00:00 February 22nd, 2019|All News|

Effective ways to improve call centre performance

Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]

By | 2019-01-28T16:24:33+00:00 February 1st, 2019|All News|

Top ways to improve worker satisfaction in your contact center

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|