3 steps to preventing toll fraud

3 steps to preventing toll fraud Toll fraud is still a major issue for UK businesses. For all businesses who use a VoIP system for their telecommunications set-up, it is something to be aware of. In simple terms, it sees hackers breaking into your VoIP system to make fraudulent calls with it. Naturally, this can [...]

By | 2018-11-19T10:57:48+00:00 November 21st, 2018|All News|

5 ways to improve call center quality

5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]

By | 2018-11-09T11:38:38+00:00 November 19th, 2018|All News|

Three things customers want from your call centre

Three things customers want from your call centre. Traditionally, customers won’t be contacting your call center while they are happy. Whether there is a problem with an order, a complaint, or to ask questions when the website does not provide enough information, customers usually start the process of contact in a less than upbeat mood. [...]

By | 2018-11-09T10:59:30+00:00 November 9th, 2018|All News|

How to base your phone system around the ‘customer journey’

How to base your phone system around the 'customer journey' Understanding what your customers want is key for your business. Regardless of how good your business model is, or how much money you have invested into your customer services call centre, your business will not be successful unless you understand what the customer wants, needs [...]

By | 2018-10-18T11:57:17+00:00 October 19th, 2018|All News|

What is Web RTC and its benefits?

What is Web RTC and its benefits? For anyone in the telecommunications industry, Web RTC is quickly becoming a hot topic. However, for anyone not in this industry, or who has been out of the loop for a while, this latest trend may just sound like another piece of technical jargon that can be avoided. [...]

By | 2018-08-16T13:34:07+00:00 August 16th, 2018|All News|

SonicWall firewalls gain ‘recommended’ status from 2018 NSS Labs next-gen firewall tests

SonicWall firewalls gain 'recommended' status from 2018 NSS Labs next-gen firewall tests SonicWall has proudly announced its new 'Recommended' rating from the 2018 Next-Gen Firewall (NGFW) test by NSS Labs. It now has pride of place in the upper-right quadrant of the Security Value Map (SVM), which means 'Recommended'. There were 10 participants in the [...]

By | 2018-08-06T15:15:11+00:00 August 6th, 2018|All News|

How can your business benefit from digital transformation?

How can your business benefit from digital transformation? For your business to maintain its position, you need to constantly evolve. Part of this involves embracing the changing technological landscape: in business, this is known as digital transformation. By planning and implementing a digital transformation, you can become more efficient and competitive. Digital transformation means that [...]

By | 2018-07-27T09:50:49+00:00 July 27th, 2018|All News|

How can your call centre benefit from Web RTC technology?

How can your call center benefit from Web RTC technology? When it comes to thinking about how Web RTC technology can be used within telecommunications, call centers are a great example. While this kind of system can be used in a range of business settings, the call center environment seems to really suit it. Of [...]

By | 2018-07-02T15:10:22+00:00 July 9th, 2018|All News|

The impact of your phone system on customer experience

The impact of your phone system on customer experience. In this age of the digital and e-commerce, an increasing amount of transactions take place online without us ever having to set foot in a physical store. In fact, according to Remarkety, in the UK $166 billion was spent online in 2016 alone (https://www.remarkety.com/global-ecommerce-trends-2016). Therefore being [...]

By | 2018-07-02T14:35:04+00:00 July 6th, 2018|All News|

3 Top reasons to invest in a quality phone system

With expectancy for customer service and support over the phone at an all-time high, for any business, a quality telecommunications solution is a must. If you want to wow your customers and impress the people who pick up the phone, here are 3 reasons why fantastic telecoms is vital. Quality and quantity By using an [...]

By | 2018-03-12T14:47:34+00:00 March 12th, 2018|All News|