5 ways to improve call center quality

5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]

By | 2018-11-09T11:38:38+00:00 November 19th, 2018|All News|

Three things customers want from your call centre

Three things customers want from your call centre. Traditionally, customers won’t be contacting your call center while they are happy. Whether there is a problem with an order, a complaint, or to ask questions when the website does not provide enough information, customers usually start the process of contact in a less than upbeat mood. [...]

By | 2018-11-09T10:59:30+00:00 November 9th, 2018|All News|

Why your business needs to start planning a digital transformation

Why your business needs to start planning a digital transformation In this day and age, it can be hard for businesses to keep up with technology. Any computer that has been out five years will soon be out of date. Even so, it's important that all businesses think about their digital transformation. Every industry has [...]

By | 2018-06-20T14:18:32+00:00 June 22nd, 2018|All News|

The most important WebRTC trends in 2018

The most important WebRTC trends in 2018 The IT world is known for its notoriously fast pace of change: disruptive technologies can subvert and transform entire industries seemingly overnight. One of the most exciting trends in recent years has been the rapid expansion and development of WebRTC (standing for web real-time communications). Experts predict market [...]

By | 2018-06-20T13:57:58+00:00 June 20th, 2018|All News|