About MPLS Multi protocol label switching (MPLS) is a scalable WAN that can be used for both voice calls and data. It is a system that will ensure packets of data get to their recipient destination, using a sensible route and that data packets are prioritised in an appropriate fashion. All data packets are labelled [...]
How a WAN can benefit larger businesses? If you have a large business with multiple branches across the country then you will probably be wanting them all connected up. If so, then you need a Wide Area Network (WAN for short)! What exactly is a WAN? A wide area network is superb for larger businesses [...]
How call recording can help your business grow When many businesses think about call recording, it is from a purely legal viewpoint. The main consideration around this aspect of a business can just be complying with the various legal regulations. While this is obviously essential, call recording can do so much more for your company [...]
GDPR is coming - What are the penalties for a breach? If you are involved in any kind of business that uses call recording, then you should be well on the road to being ready for GDPR and telecoms laws to come into full effect. As of May 2018, every business who records calls with [...]
Why call recording is the future of business education From the cheesy introductory videos of the 1980s to the complex training programs of modern day training, a great deal of the ways that new employees learn from a business is via a third party experience; with very little hands-on experience prior to their first phone [...]
Santa Clara, Calif. — December 15, 2017 — Avaya Holdings Corp. (“Avaya” or the “Company”) announced that it has successfully completed its debt restructuring and emerged from chapter 11. “This is the beginning of an important new chapter for Avaya,” said Jim Chirico, Avaya’s president and CEO. “In less than a year since the commencement of our chapter [...]
