Firewall As a Service – the key benefits

What are the business benefits of FWaaS? Your business firewall is essential for network security, irrespective of the size of your company. If your IT team struggles with continual firewall maintenance, or constantly needs to call in your managed firewall contractors, then upgrading to FWaaS (firewall as a service) could well be the solution you [...]

By | 2019-03-18T11:33:37+00:00 March 26th, 2019|All News|

Could a cloud-based phone service improve your business?

Could a cloud-based phone service improve your business? Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve [...]

By | 2019-02-19T10:37:44+00:00 February 26th, 2019|All News|

SonicWall estimates huge cost of ransomware attacks in 2019

SonicWall estimates huge cost of ransomware attacks in 2019 According to estimates from cybersecurity firm SonicWall, the global cost of redeeming sensitive information stolen by criminals in ransomware attacks could exceed USD 11.5 billion in 2019. https://blog.barkly.com/ransomware-statistics-2018 shows that costs for data recovery can be as high as USD 3.9 million, and 1 in 10 [...]

By | 2019-02-19T10:28:36+00:00 February 22nd, 2019|All News|

Will artificial intelligence help eliminate telecoms fraud?

Will artificial intelligence help eliminate telecoms fraud? The single biggest threat to the telecoms industry is fraud, costing the profession an estimated £22 billion in 2017 alone, according to the Communications Fraud Control Association. As well as having a huge impact on finances, this level of fraud can also majorly affect an industry’s reputation. When [...]

By | 2019-02-19T10:02:31+00:00 February 19th, 2019|All News|

Top ways to improve worker satisfaction in your contact center

The top ways to improve worker satisfaction in your contact center When we think of a satisfying call center experience, we immediately envision the customer quickly getting through to an agent and having their issue resolved with no communication barriers. While this is an excellent goal for any business, it overlooks the fact that job [...]

By | 2019-01-14T15:18:30+00:00 January 24th, 2019|All News|

3 call centre mistakes that drive customers away

3 call centre mistakes that drive customers away In a modern economy where unique technological solutions are being applied to age-old problems, the success of a business depends more than ever on its ability to enhance customer experience through innovative new methods. One area that is ripe for an increased focus on technology that improves [...]

By | 2018-12-17T10:36:13+00:00 December 31st, 2018|All News|

Effective tips on beating telecoms fraud

Effective tips on beating telecoms fraud One modern danger that many businesses now face is telecoms fraud. As a business owner, it will be the cost to your company's profits that will worry you the most. Figures from the latest ITW Global Leaders Forum peg the estimated global cost of this activity at $17 billion. [...]

By | 2018-12-17T10:26:32+00:00 December 20th, 2018|All News|

3 steps to preventing toll fraud

3 steps to preventing toll fraud Toll fraud is still a major issue for UK businesses. For all businesses who use a VoIP system for their telecommunications set-up, it is something to be aware of. In simple terms, it sees hackers breaking into your VoIP system to make fraudulent calls with it. Naturally, this can [...]

By | 2018-11-19T10:57:48+00:00 November 21st, 2018|All News|

5 ways to improve call center quality

5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]

By | 2018-11-09T11:38:38+00:00 November 19th, 2018|All News|