3 steps to preventing toll fraud Toll fraud is still a major issue for UK businesses. For all businesses who use a VoIP system for their telecommunications set-up, it is something to be aware of. In simple terms, it sees hackers breaking into your VoIP system to make fraudulent calls with it. Naturally, this can [...]
5 ways to improve call center quality Call centers play a significant role in determining business efficiency, improving conversions, and gauging customer satisfaction rate. For your call center to be at the top of its game, it always has to deliver fantastic customer service. Re-evaluating the way a call center works is therefore very vital [...]
Three things customers want from your call centre. Traditionally, customers won’t be contacting your call center while they are happy. Whether there is a problem with an order, a complaint, or to ask questions when the website does not provide enough information, customers usually start the process of contact in a less than upbeat mood. [...]
How to base your phone system around the 'customer journey' Understanding what your customers want is key for your business. Regardless of how good your business model is, or how much money you have invested into your customer services call centre, your business will not be successful unless you understand what the customer wants, needs [...]
3 Mistakes to avoid when developing web RTC apps Web RTC (Real Time Communications) is currently taking digital transformation projects by storm. For anyone planning a digital transformation, understanding the implications of Web RTC will be extremely beneficial. By allowing web browsers and apps to communicate in real time, the benefits for a business are [...]
How can your business benefit from digital transformation? For your business to maintain its position, you need to constantly evolve. Part of this involves embracing the changing technological landscape: in business, this is known as digital transformation. By planning and implementing a digital transformation, you can become more efficient and competitive. Digital transformation means that [...]
Why Web RTC is a must for productive workplaces Productivity in the workplace is a hotter topic than it's ever been, with the need for a team and workforce that can achieve goals, work autonomously and achieve projects a must for the modern office or company. This is twofold with businesses that opt for flexible [...]
The most important WebRTC trends in 2018 The IT world is known for its notoriously fast pace of change: disruptive technologies can subvert and transform entire industries seemingly overnight. One of the most exciting trends in recent years has been the rapid expansion and development of WebRTC (standing for web real-time communications). Experts predict market [...]
About MPLS Multi protocol label switching (MPLS) is a scalable WAN that can be used for both voice calls and data. It is a system that will ensure packets of data get to their recipient destination, using a sensible route and that data packets are prioritised in an appropriate fashion. All data packets are labelled [...]
How a WAN can benefit larger businesses? If you have a large business with multiple branches across the country then you will probably be wanting them all connected up. If so, then you need a Wide Area Network (WAN for short)! What exactly is a WAN? A wide area network is superb for larger businesses [...]
