Read the latest from our blog!

January 2018

3 ways that 4IPNet Wi-Fi helps your business thrive

By | 2018-01-09T13:00:56+00:00 January 11th, 2018|All News|

3 ways that 4IPNet Wi-Fi helps your business thrive The ICON 4IPNet Wi-Fi service allows your business to remain connected to the web at all times. The internet now plays a hugely important role in our daily lives, but it is vital for the efficient running of any business. If your telephone system has cordless [...]

Why call recording is the future of business education

By | 2018-01-09T12:01:56+00:00 January 9th, 2018|All News|

Why call recording is the future of business education From the cheesy introductory videos of the 1980s to the complex training programs of modern day training, a great deal of the ways that new employees learn from a business is via a third party experience; with very little hands-on experience prior to their first phone [...]

December 2017

3 amazing ways Gamma Horizon can help your business

By | 2017-12-22T10:55:54+00:00 December 28th, 2017|All News|

3 amazing ways Gamma Horizon can help your business In the modern business arena, many companies now are starting to wonder if their phone systems are operating as well as they could. If you are in that situation then it may be time to consider swapping from the traditional landline approach to a more flexible [...]

Christmas donation to the East Cheshire Hospice

By | 2017-12-21T10:31:16+00:00 December 21st, 2017|All News|

Christmas donation to the East Cheshire Hospice   A very kind supporter donated 16 brand new Smart TVs to the Hospice for its bedrooms so that each patient and their family would have the viewing experience that many of us take for granted at home.  East Cheshire Hospice IT Manager, Mike Drew said:  “With our [...]

Avaya Successfully Completes Financial Restructuring and Emerges from Chapter 11

By | 2017-12-19T11:34:17+00:00 December 19th, 2017|All News|

Santa Clara, Calif. — December 15, 2017 — Avaya Holdings Corp. (“Avaya” or the “Company”) announced that it has successfully completed its debt restructuring and emerged from chapter 11. “This is the beginning of an important new chapter for Avaya,” said Jim Chirico, Avaya’s president and CEO. “In less than a year since the commencement of our chapter [...]

MiFID2 – what is it and how can you prepare for it?

By | 2017-12-14T10:40:11+00:00 December 18th, 2017|All News|

MiFID2 - what is it and how can you prepare for it? A big change coming to the telecoms industry in January 2018 is the MiFID2 directive. Although the original MiFID regulations came into play in 2008 after the financial crisis of the time, this new version is something all companies affected need to be [...]

3 PCI call recording compliance tips for telephone payments

By | 2017-12-11T10:36:25+00:00 December 15th, 2017|All News|

3 PCI call recording compliance tips for telephone payments For any customer service or call centre teams within your organisation that handle card payments over the phone, PCI compliant call recording is a key issue. Failure to make sure they are adhering to the relevant regulations in this area can bring big fines and harm [...]

Call recording for your business

By | 2017-12-11T10:03:29+00:00 December 11th, 2017|All News|

3 reasons XIMA call recording software is perfect for your business If you operate a business that has a great volume of incoming calls then chances are you will need to record them. This can be for purely legal reasons in terms of compliance or call recording for training purposes. Being able to identify areas [...]

November 2017

The difference between VoIP and SIP trunking

By | 2017-11-20T09:51:59+00:00 November 20th, 2017|All News|

The difference between VoIP and SIP trunking A lot of people get confused about the difference between VoIP and SIP and with all of the shorthand terms available in telephony today, and the way they are bandied about by service providers, it is hardly surprising. So, in order to lighten any darkness you may have [...]

Introducing the Avaya IP Office

By | 2017-11-06T11:11:38+00:00 November 9th, 2017|All News|

3 key benefits of the Avaya IP Office phone system Avaya's IP office phone system is a great tool for the small to medium-sized business to use. Operating through the internet (the IP stands for internet protocol), it is used by many organisations to help improve their workflow and productivity. It also helps them engage [...]