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So far Reliance Networks has created 74 blog entries.

What is web real time communication?: A beginners guide

What is web real time communication?: A beginners guide The telecommunications sector is a fast-moving place when it comes to effective business solutions. From VoIP systems to chatbots, there is a range of telecoms solutions that can drive better customer engagement. One of the more recent ones that many businesses are now using is Web [...]

By | 2019-04-09T09:32:27+00:00 April 15th, 2019|All News|

3 things you need to know about toll fraud

What you need to know about toll fraud What is toll fraud? Toll fraud comes in may forms, the most common is a scheme where fraudsters make lots of international calls through expensive premium rate routes, fraudsters get a cut of the revenue after calling premium rate numbers. Although lots of frauds exist in the [...]

By | 2019-04-09T09:15:05+00:00 April 9th, 2019|All News|

Firewall As a Service – the key benefits

What are the business benefits of FWaaS? Your business firewall is essential for network security, irrespective of the size of your company. If your IT team struggles with continual firewall maintenance, or constantly needs to call in your managed firewall contractors, then upgrading to FWaaS (firewall as a service) could well be the solution you [...]

By | 2019-03-18T11:33:37+00:00 March 26th, 2019|All News|

5 ways to lower the risk of toll fraud

5 ways to lower the risk of toll fraud Telecommunications has become the backbone of the world economy. It plays a major role in disseminating information across the planet. However, it has also come with its fair share of challenges, one of which is toll fraud. What is toll fraud and what are the steps [...]

By | 2019-03-18T11:26:04+00:00 March 22nd, 2019|All News|

How to make your call centre very profitable

How to make your call centre very profitable Call centres are part of most big businesses. Yet many business leaders are sometimes rueful of the costs involved in running a contact centre and often think they are a profit drain. That is one of the reasons why so many businesses have outsourced call centres to [...]

By | 2019-03-18T11:08:25+00:00 March 18th, 2019|All News|

Could a cloud-based phone service improve your business?

Could a cloud-based phone service improve your business? Many businesses are unlocking the potential of the cloud for storing data and are benefiting from its cost-effective, easily accessed and secure storage solutions. But have you considered what potential benefits cloud-based phone services could have? Below we breakdown cloud-based phone services and how they could improve [...]

By | 2019-02-19T10:37:44+00:00 February 26th, 2019|All News|

SonicWall estimates huge cost of ransomware attacks in 2019

SonicWall estimates huge cost of ransomware attacks in 2019 According to estimates from cybersecurity firm SonicWall, the global cost of redeeming sensitive information stolen by criminals in ransomware attacks could exceed USD 11.5 billion in 2019. https://blog.barkly.com/ransomware-statistics-2018 shows that costs for data recovery can be as high as USD 3.9 million, and 1 in 10 [...]

By | 2019-02-19T10:28:36+00:00 February 22nd, 2019|All News|

Will artificial intelligence help eliminate telecoms fraud?

Will artificial intelligence help eliminate telecoms fraud? The single biggest threat to the telecoms industry is fraud, costing the profession an estimated £22 billion in 2017 alone, according to the Communications Fraud Control Association. As well as having a huge impact on finances, this level of fraud can also majorly affect an industry’s reputation. When [...]

By | 2019-02-19T10:02:31+00:00 February 19th, 2019|All News|

Effective ways to improve call centre performance

Effective ways to improve call centre performance For many businesses, the call centre is the most important department they operate. This is where staff come into direct contact with customers and showcase your brand. It is also where customers call for help and to air any issues they have. Most customers will form their opinion [...]

By | 2019-01-28T16:24:33+00:00 February 1st, 2019|All News|

How SonicWall protected customers during the 2018 holiday period

How SonicWall protected customers during the 2018 holiday period To get ready for Christmas, the winter months see a large spike in customer online activity. People are saving time by purchasing presents and other items in the convenience of their own home. But the increase in users online gives cybercriminals increased opportunity to deceive people [...]

By | 2019-01-14T15:32:15+00:00 January 31st, 2019|All News|